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Reviews

Reviews

At Peters Heating and Air Conditioning, Inc. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

Read what other customers have said about us.

55

10-Nov-2020

Product or service reviewed: Furnace and AC unit

We purchased both a furnace and AC unit from Peters when we were doing some remodeling at the house during late summer. The unit seemed to be working fine while we were running the AC, but began having problems when we had to switch over to the furnace during that early cold snap. Technicians did their best to get the furnace to work properly but there seemed to be an issue with that particular system. Peter's went above and beyond in making sure we were a satisfied customer by replacing not only the furnace but the entire system. Steve was instrumental in making this happen. Then technicians Jeff Cotten and Joe made sure the installation was done smoothly. Jeff made sure that I understood the work that was done and the features of the new thermostat. We have been happy with our choice ever since.
55

30-Aug-2020

Product or service reviewed: Furnace and air conditioning installed

Curtis and Greg our installers did a great job for us. They were very professional and knowledgeable and we are very pleased.
55

07-Jul-2020

Product or service reviewed: Central Air Unit

Thank you for your prompt service. Chris was very helpful on the phone during the night when we called. Brenda, in the Hannibal office, was very helpful in getting a technician to my home quickly. Nathan, the technician, was very knowledgeable, professional and friendly. He explained everything he was doing and made many helpful suggestions. We are very thankful for Peters Heating/Air for the great service.
55

18-Jun-2020

Product or service reviewed: geothermal repair

Thanks for your prompt response when my geothermal a/c went down. The technician was knowledgeable, thorough, and friendly. It's cool to be cool again.
55

20-Dec-2019

Product or service reviewed: Repair

Peters Heating And Air is awesome! GREAT SERVICE!!!!
55

14-Nov-2019

Product or service reviewed: Furnace

I have had Peters out for furnace to replace sequencer which had gone bad - thus no heat. Did a great job- efficient, knowledgeable and professional. Have had them out for maintenance on air conditioner two prior years and these preventive measures ensure longer lasting appliance. Have always had great service by personnel who know their business. Prompt and reasonable prices as well.
55

30-Oct-2019

Product or service reviewed: furnace blower

Jeffrey immediately figured out why the fan was not blowing and now am ready for the big freeze. Quick and very professional. thank you.
55

18-Oct-2019

Product or service reviewed: Amanda heat pump dual fuel

My original furnace of 30 years was having enough issues it was time to replace.I had one bid .but wanted another. Steve came out quickly and did a thorough check of what my options could be. Within two weeks a new system was installed by Jeff assisted by Mark. Jeff verified information and kept me posted of the progress. The project was as scheduled and Jeff was sure I understood the system. The finished product showed the care that was put in to setting the HVAC system up. I would recommend Peter's to anyone looking for a new system.
55

05-Oct-2019

Product or service reviewed: Installed new Carrier heating and air conditioning units.

Professional installation done by professional technicians.
55

08-Sep-2019

Product or service reviewed: AC repair

Their customer service sets the highest standard! After dealing with several HVAC issues in our home due to sub par maintenance we contacted Peters Heating and Air to give us their estimate. The next day Dustin Rife arrived early morning. He immediately noticed several faulty connections and poorly “upgraded” components. Dustin went to work not only rewiring the electrical connections but also ensuring that all thermostats and sensors were properly identified and networked through the gateway. He went to great length in testing the system for full operation and then walking me through the process of a properly functioning cooling system before he left. It is extremely refreshing to see that there are still businesses out there that truly walks the talk regarding customer satisfaction. Hats off to Dustin and the Peters team for a job well done. You can be sure you’ve just won yourself another loyal customer!
55

26-Jul-2019

Product or service reviewed: Removal and new Furnace & AC unit

WOW, about sums it up about the great fast and complete service! Bruce was so polite, knowledgeable and had the best customer service personality I have ever experienced in an installer. I would HIGHLY Recommend Peters Heating and cooling to all our friends and family!!!! Thank you again Bruce!!!
55

27-Jun-2019

Product or service reviewed: Air Conditioning PM Service

We have been using Peters for 17 years now - ever since they installed our air conditioner in 2002. Their work has always been top notch and today's service call was no exception. Allen Moran did a great job...didn't try to sell me anything that I did not need, and completed the system tune-up as requested. I would highly recommend Peters to anyone in need of HVAC service. Thank you Peters!
55

18-May-2019

Product or service reviewed: Heating and cooling unit

Peter's recently installed a new heating and cooling unit in my home. When my air conditioner would not turn on for the first time, Bruce made an emergency call to my house. He made it a point to fit me in and make me a priority even though he was booked solid. When he arrived, he gave excellent service and took such care to fix my unit properly. My son suffers from allergies and really needed the AC to breathe easier. Bruce helped us prevent a possible asthma attack through his hard work and dedication. I cannot thank him enough for his professionalism and attention to detail. He is truly one of the best in the field. I would recommend him to friends and family without any reservation. Thank you, Bruce!
55

01-May-2019

Product or service reviewed: New coil for HVAC

We've been using Peters for over 25 years and have never been disappointed with the customer service or their quality of work. They are quick to respond and extremely professional in their workmanship. Over the years, we have had just about every technician on their payroll service our house at one point or another, and they are all the same.....very professional and thorough. Just recently we had to have our 25 year-old coil replaced and Bruce L. did a fantastic job - above and beyond. He added some great features and stayed late to complete the job. If we could give them more than 5 stars we certainly would......they've earned them. Thanks much Bruce and the Peters team.
55

22-Apr-2019

Product or service reviewed: Carrier Heat Pump & Carrier electric furnace install

I had Peters Heating and A/C install a new heatpump and furnace. Jerry and Ronnie did the work and they were absolutely great. I have been told that I'm the pickiest person they have ever work for by some. I had no complaints. Both guys did a great job. They work for the Troy, Mo. location.
55

02-Apr-2019

Product or service reviewed: Yearly inspection

Eric was very informative and a pleasant personality, gave us an up-date on our furnace an explanation of maintenance done. Would recommend Peter's Heating and Cooling to anyone needing any type of Heating or Air Conditioning needs.
55

01-Apr-2019

Product or service reviewed: Cleaned flame sensor.

Eric B. came on time and cleaned my flame sensor and checked the rest of my heater. He looked at my filter talked to me about it. Was nice and knowledgeablel.
55

06-Mar-2019

Product or service reviewed: High efficiency furnace

Jeff did an outstanding job repairing our old furnace and then providing recommendations on installing a new high efficiency furnace. Jeff and Shawn did a great job installing the new furnace and answered all of our questions regarding the new furnace and programming our thermostat.
55

05-Mar-2019

Product or service reviewed: Furnace service

Eric B worked on my boiler in a timely matter Got me heat when it was 10° outside. Very good job recommend highly.
55

25-Feb-2019

Product or service reviewed: Replaced thermocoupler in furnace

Eric Buchta did a great job replacing the thermocoupler in my furnace which was not working over the weekend. He arrived here promptly as scheduled. A very nice young man who explained what needed to be done. Will call them anytime I have a problem.
55

04-Jan-2019

Product or service reviewed: Furnace fan

Arrived quickly, worked quickly. Explained what was wrong. Very professional. Thank you, Eric B!
55

12-Nov-2018

Product or service reviewed: GeoThermal

Tops for customer service and quality. Great family owned company to do business with!
55

17-Sep-2018

Product or service reviewed: Furnace/AC/Gutters

Peters Service is top notch. Had Peters replace our furnace and AC 2 years ago and met all of our demands. Professional service!!! Had gutters replaced this year and once again their service exceeded our expectations. Will do all of our future business with Peters.
55

26-Jul-2018

Product or service reviewed: Geothermal Maintenance

George was exceptional. He showed up right on time and went right to work. The Geothermal units were new to us, but came with the house. He answered all our questions, told us things we could do ourselves to help maintenance, and even made recommendations to help to units run more efficiently in other rooms of the house. He showed us everything he was doing, even explained it to our very curious 3 year old!, and made us feel like we were his only customers for the day. The base-maintenance call covered a lot of things that we were not expecting - purging the units, washing the filters, explanations... We'll be calling again, should their service ever be needed.
55

02-Jun-2018

Product or service reviewed: AC repair

I can't say enough good things about Eric (service tech)......came in an hour to fix my AC (which a snake had shorted out..)...He went above and beyond checking several things that reassured me that it was completely fixed....... In a single wide mobile home and 90 degree weather ,time was of the essence .......I now have a "go to " company . Don't bother calling anyone else....
55

16-Feb-2018

Product or service reviewed: Furnace repair

My furnace quit working this Jan with sub zero temperatures and was repaired within 12 hrs despite a very busy season for them. Very professional staff, quick service and finally very affordable service. You can not go wrong with their services.
55

15-Nov-2017

Product or service reviewed: New furnace for Linda Ash

Installer Brigam did a fantastic and professional job thanks a lot
55

20-Jul-2017

Product or service reviewed: AC Repair

My AC quit working on one of the hottest days of the year. Peter's AC was able to schedule service very quickly. The technician, Chris S., came even earlier than expected. He was able to fix the problem quickly and he was very good at explaining the issue to me. I was very impressed with the quick service during what I am sure was a very busy time for AC companies.
55

23-Jun-2017

Product or service reviewed: Ac and furnace work

Jacob was out yesterday to take care of a few issues I had with a housing inspection. He took care of all issues and in a timely manner. He even went the extra step to explain what he was doing and why. 5 STAR experience all around
55

03-May-2017

Product or service reviewed: I'm just thankful to the Peters Heating for donati

Nice down to earth people!
35

29-Nov-2016

Product or service reviewed: purchased

Peters has been one of the best home improvements I had ever made the system is awesome ,the crew was great, professional and clean. Would recommend to anyone.
55

29-Oct-2016

Product or service reviewed: furnace winter maintenance

Chris was very thorough in his winter maintenance on our furnace yesterday. Even though the furnace is relatively new, we believe in regular maintenance. Chris was very professional and carefully explained everything that he did. We will ask for him when we schedule spring maintenance on the air conditioning.
55

22-Oct-2016

Product or service reviewed: Furnance & fireplace check

Will was friendly and knew what he was doing. Very professional. Checked furnace and explain to my husband what he was doing since my husband has always been at work when the furnace was checked. We like Peters to do our heating and cooling help.
55

07-Sep-2016

Product or service reviewed: Geothermal System

Excellent work, great communication, friendly staff, could not ask for more.
55

25-Aug-2016

Product or service reviewed: WaterFurnace GeoThermal System

WaterFurnace shut off with "Service Needed" error indicated on thermostat. Contacted Peters in Hamilton. They dispatched Jason Glover the following morning. He arrived promptly, and quickly diagnosed the problem. The system was repaired, and up and running within 20 minutes of his arrival. Jason is a great tech, very friendly individual, and would highly recommend him to anyone. Peters installed our geo-thermal system, and it has run great without any major issues. Nathan Brown has done our semi-annual service, and is also a great tech that we would recommend highly.
55

21-Jul-2016

Product or service reviewed: Carrier Furnace,and 2.5 ton 16 seer AC unit

The service was just fantastic. They did a great job and answered all my questions. Very friendly, hard working, and paid attention to detail. I would recommend them to anybody. I was wondering, my great great Grandfather was Silas Peters. Lived and died in the 1800's. Any relation?
55

06-Jul-2016

Product or service reviewed: air conditioning service

Recently Ryan Keller of Peters came to our 110 year old home to service the air conditioner which is in a tricky location on the roof of a turret. Ryan had to crawl through a small attic window to get to the unit, and in the process the old window broke, not by carelessness but rather the fact that it was in poor condition. Ryan had a minor cut, but he was more concerned about the window. He got the air conditioner up and running for us, covered the window, and reported the break to Peters. Ryan could not have been kinder or more professional in handling the service call. Peters took care of having the window fixed the very next day. Ryan took time to explain the status of our 25+ year old unit and made sure Peters followed up with a bid for a new unit which will be needed in the near future. We want to thank Ryan for his professionalism and Peters for their follow-through and commitment to customer service.
55

14-Jun-2016

Product or service reviewed: AC compressor replacement

I have used Peters for all our Heating and AC needs. Excellent service. Highly recommend them
55

22-Apr-2016

Product or service reviewed: Heater and air conditioner

Peters heating and air conditioning is an A+ company in my book! We had a tech come out, from their Troy Mo. location, and take a look at our system. They were very knowledgeable and friendly. Less than a week later we were ready for them to come out. They were very precise and tidy in their work. Professionalism doesn't even begin to describe this company. They go way beyond. They were happy to explain what they were doing at any given moment. I would recommend Peters heating and air conditioning to anybody. Looking forward to many years of comfort!!! Scott and Lisa Myers
55

11-Mar-2016

Product or service reviewed: Service plan

Great service
55

01-Jan-2016

Dear Mr. Teson (Steve – our service manager) When I see someone do an excellent job I like to make a point of paying a compliment. Although this compliment is delayed by several weeks, I want to express my appreciation to Nathan, one of your technicians. On October 13th, he came to address problems with our thermostat failing to ignite the furnace. He called ahead, was very courteous and friendly. Upon arrival, he very methodically, but quickly, diagnosed the problem answering my questions as he did. When it was determined it was the thermostat he had listened to the fact that we never programmed the thermostat, and installed one we like very much. When it didn’t start the air conditioner, he went to the device, quickly addressed the problem, and it started.

Sincerely,

55

30-Jan-2015

My furnace motor died on me right before a big snow storm and forecasted single digit temperatures. I called right when the snow was starting and they had a guy show up at my door within 30 minutes. He was very professional the entire time and was an older guy who obviously seemed to know what he was doing. I ended up having to replace the motor. He had to drive somewhere to get the replacement but drove back and had the whole thing installed and running within 4.5 hours of the time when I had originally called in the request. Price was reasonable (~$400 for my motor + labor) and they do not expect payment at time of service. They will send you a bill in the mail, and you can call to make payment arrangements. They take credit cards.

I also called them a few years ago because my furnace was blowing cold air. A guy came out quickly then and replaced a copper coil for about $90 including service visit/labor.

Very professional, quick and seem to know what they're doing.

55

01-Jan-2016

Dear Mr. Teson (Steve – our service manager) When I see someone do an excellent job I like to make a point of paying a compliment. Although this compliment is delayed by several weeks, I want to express my appreciation to Nathan, one of your technicians. On October 13th, he came to address problems with our thermostat failing to ignite the furnace. He called ahead, was very courteous and friendly. Upon arrival, he very methodically, but quickly, diagnosed the problem answering my questions as he did. When it was determined it was the thermostat he had listened to the fact that we never programmed the thermostat, and installed one we like very much. When it didn’t start the air conditioner, he went to the device, quickly addressed the problem, and it started.

Sincerely,

55

01-Dec-2015

We were very pleased with the whole process. Mr. Brunner (Bill) was very knowledgeable and explained things well. The installers (Jeff & Jon) were exceptionally good, especially the senior member of the team. Very careful that all was done right (even found and corrected a couple of problems), cleaned up perfectly, and took the time to answer our questions and explain the new system to us. I’m happy with how everything was done, how it is working so far, and we’re just waiting for the rebate paperwork, which I was glad to hear about and get help with. Thanks of a great job!

55

28-Dec-2015

Great Service and great people to deal with, we have an annual contract with them. We have only had to use it once it’s worth the peace of mind, rather you want to be warm or cold Peters is the way to go

55

25-May-2015

After recently purchasing a home, I needed a completely new system... never something you want to hear but Peters made the process completely painless and I felt totally at ease working with them. I would highly recommend this company for their professionalism, integrity and quick turnaround time.

55

01-Mar-2015

Peters came over to give me an estimate on HVAC system which another notable HVAC company had said I needed for gas valve and crack in the heat exhaust inducer. Peters checked the issues and said I needed no new system, just a replacement inducer which would cost about $200, not $7K. The manager said it was part of doing business honestly. He charged nothing for the check.

55

01-Feb-2015

I have an in-ground furnace system. I had a situation with the air flow that they corrected. I have nothing but good things to say about them. I have been a customer with them for about 10 years now. I have a service contract with them. I love every one of the technicians they have sent out. They are very careful, clean, and polite. They also put covers on their shoes and clean up any mess. Since I have a service contact I am always first on the list if I need them and they are here pronto. They are polite and courteous.

55

31-Dec-1969

Removed old system and installed new Carrier heat pump system. Timely and efficient work. Very satisfied with result. I would use them in the future.

55

31-Dec-1969

They arrived slightly ahead of time and explained exactly what was going to be performed and how much it would cost. They wore shoe covers and laid down coverings over the floors and carpeted areas of the home. They brought the equipment in the house and began cleaning. It took them only a bit over an hour.

55

29-Jan-2013

I REALLY ENJOYED WORKING WITH (YOUR COMPANY) ON THIS – YOUR GUYS WERE GREAT! I’LL LOOK TO BRUNNER-PETERS FOR ALL FUTURE WORK.”

55

29-Jan-2013

I WANTED TO LET YOU KNOW HOW MUCH I APPRECIATED THE ASSISTANCE OF YOUR CUSTOMER SERVICE REPRESENTATIVE. SHE WAS A PLEASURE TO DEAL WITH AND WAS MOST HELPFUL TO ME. SHE HAS EXCELLENT COMMUNICATION SKILLS AND I AM GRATEFUL FOR HER TIME AND HELP. YOU ARE LUCKY TO HAVE HER REPRESENT YOUR COMPANY. I WISH THERE WERE MORE PEOPLE LIKE HER IN A DIFFICULT JOB.

VERY SOON AFTER I WROTE THIS NOTE, (YOUR TECHNICIAN) APPEARED WITH A VERY PLEASANT DEMEANOR AND FIXED MY PROBLEM VERY QUICKLY. SUPER GUY! I WILL NEVER USE ANY OTHER HVAC COMPANY. I’M SO IMPRESSED! THANKS SO MUCH AND I’LL RECOMMEND YOUR BUSINESS TO MY FRIENDS AND FAMILY.

55

29-Jan-2013

(YOUR TECHNICIAN) WAS GREAT! HE WAS VERY TIDY AND CLEANED UP ANY SMALL MESS HE MADE. HE WAS VERY NICE AND ON TIME!

55

29-Jan-2013

(YOUR TECHNICIAN) DID AN EXCELLENT JOB. HE WAS PROMPT AND SOLVED THE PROBLEM QUICKLY. OUR DAUGHTER FELT VERY COMFORTABLE WITH HIM. WE WILL CALL (YOUR COMPANY) AGAIN IF NEEDED.

55

29-Jan-2013

I JUST WANTED TO SAY THANK YOU TO (YOUR TECHNICIAN) AND YOUR COMPANY FOR COMING OUT SO QUICKLY AND FIXING THE PROBLEM. I HAVE HAD SERVICE MEN OUT HERE FOR THE PAST 2 TO 3 YEARS AND NO ONE HAS EVER FIXED THE PROBLEM. I CAN SAFELY SAT THAT MY HOUSE IS STAYING VERY COOL, EVEN IN 95+ DEGREE WEATHER! (YOUR TECHNICIAN) WAS ALSO VERY COURTEOUS AND PROFESSIONAL. I WILL DEFINITELY CALL ON YOUR COMPANY AGAIN!

55

29-Jan-2013

THE PURPOSE OF THIS NOTE IS TO INFORM YOU OF THE EXCELLENT SERVICE I RECEIVED FROM (YOUR TECHNICIAN). NOT ONLY DID HE GO ABOVE AND BEYOND THE CALL OF DUTY THIS TIME, BUT ONE TIME LAST SUMMER, HE TOOK EXTRA TIME AND PATIENCE TO RUN DOWN A SMALL FREON LEAK AT ANOTHER OF MY RENTAL UNITS. THIS PROBABLY SAVED ME HUNDREDS OF DOLLARS. (YOUR TECHNICIAN) IS AN EMPLOYEE THAT YOU SHOULD BE PROUD OF, AND IS A MAJOR ASSET TO YOUR COMPANY

55

29-Jan-2013

I LOVED YOUR PROMPT AND PROFESSIONAL SERVICE. (THE TECHNICIAN) DID A VERY GOOD JOB

55

29-Jan-2013

THANK YOU FOR YOUR PERSONAL TOUCH. YOU ARE ALWAYS WELCOME

55

29-Jan-2013

whoever replaced our unit ( sorry I can’t remember his name) did an exceptional job! Thank You!

55

29-Jan-2013

We’ve been a customer for years and appreciate the great business”

55

29-Jan-2013

Thanks for working us in when the A/C went out unexpectedly! I would have to pick the hottest days of the year. Its nice and cool now! Thanks

55

29-Jan-2013

we are very pleased and satisfied with our new units. Thank you for taking good care of us

55

29-Jan-2013

When my husband and I started construction on our home southwest of Macomb, IL we knew that we wanted to have a Geo Thermal heating and cooling system. I contacted a local contractor for an estimate and also contacted Peters Plumbing and Heating as they are very visible in our town. Former Manager Bob Musolino was wonderful. Within days of my initial phone call, he came to my office in Macomb and discussed our needs and picked up a set of prints. A week later he was back in my office with an estimate. I can’t say enough about Bob’s knowledge and expertise. Tony, Project Manager was just as great to work with. His crew did a fantastic job. The service at Peters is the Best. We’ve told everyone about our wonderful experience and have recommended them several times. P.s. The local contractor took 3 weeks to get back to me with an estimate.

55

29-Jan-2013

My wife and I built a new house 4 years ago and had Peters Heating install a Geo Thermo unit & 2 gas fireplaces. Peters has bent over backwards to help with any problems we have had which have been minimal! Thank you!!

55

29-Jan-2013

To everyone at Peters, From time to time, we need to acknowledge when good people do good things. This is how we started doing business with Peters. Our 87 year old neighbor had a furnace installed by another furnace company and a year later, the computer panel went out. We called the company that installed the unit (it was after hours and very cold), the person answering the phone stated that the repairman was not home but should be home soon. As we waited in the cold, decided to call again and at that time, heard the phone disconnect and was turned off. That was the time we called Peters, and though we didn’t know them and they didn’t know us, they came right away and quickly fixed the furnace for this lady. That started a great relationship between our family and the Peters’s family. The company has always done a wonderful job; quickly, efficiently, and at a great price. We have had Peters help us many times and always refer them to others. THANKS, PETERS!

55

29-Jan-2013

Over the past few years we have had opportunity to get to know many of the staff of Peters Heating and Air Conditioning in Hamilton, Illinois. We have had them bid and install whole house units in 3 different properties we have renovated. When dealing with staff in the office or at the job site they have maintained a professional, courteous manner. Installations have been completed in a timely manner and always within budget. It is our pleasure to share our evaluation of our experience with this local company.

55

29-Jan-2013

We rely heavily on the good folks at Peters for our heating and air conditioning needs. Because they give us good, prompt, punctual service, we use Peters at our home, in our offices in New London and Hannibal, and also in our rental properties. We have found them to be very reliable. It is nice to know Peters and their excellent service people are a phone call away when we have problems.

55

29-Jan-2013

We would not have any company but Peters provide our HVAC service. Peters has been our service provider of choice for years and will continue to be in the future. They have taken care of both business and personal needs in a most exemplary, professional manner. The Geothermal system that they recommended and installed in our personal residence has resulted in a substantial savings on utilities. You can’t go wrong with Peters!

55

29-Jan-2013

I would like to thank Peters Heating and Air Conditioning for the great service I have received over the years. Quality and craftsmanship have exceeded my expectations. I look forward to many more great years. Rod and his staff have been very friendly and helpful!

55

29-Jan-2013

I would like to thank Peters Heating and Air Conditioning for the great service I have received over the years. Quality and craftsmanship have exceeded my expectations. I look forward to many more great years. Rod and his staff have been very friendly and helpful!